Warranty and Return Policy

WARRANTY AND RETURN POLICY

When you place an order electronically on the ONVO website, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement provided to you. All sales transactions are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

Delivery

• Processing & Dispatch: Orders are dispatched within 24–48 hours (orders placed after 12:00 PM on Friday will be dispatched on Monday) and delivered to your address via ONVO's contracted logistics partners.

• Tracking: Delivery notification SMS messages are sent to the phone number entered during ordering.

Right of Withdrawal (14-Day Return Right)

You may return purchased products within 14 days from the date of delivery.

• Return Requirements: The product must be returned complete and undamaged, along with its original invoice, original packaging, and standard accessories.

• Resalable Condition: The returned product must be unused, its original packaging must be intact, and it must not have lost its resalable characteristics.

• Defective Products: Returns or exchanges of products that malfunction under warranty can only be processed upon presenting an official Authorized Service Report.

• How to Request: The right of withdrawal can be initiated via the "My Orders" section on the website.

• Free Return Shipping: Following your return request, our support team will contact you to provide a return shipping code. Returned items must be shipped free of charge using ONVO's contracted courier partners.

Non-Returnable Products (Exclusions from Withdrawal Right)

The right of withdrawal cannot be exercised for the following product categories:

• Installed / Serviced Items: Products that have been installed, assembled, or require authorized service setup (Smart TVs, home appliances, air conditioners, built-in appliances, etc.).

• Electric Scooters & Micromobility: Returns are strictly not accepted once the product has been put into active use or unboxed in a manner that poses security risks.

• Personal Care Products: Items such as shavers, hair dryers, epilators, and scales cannot be returned once unboxed or used due to hygiene regulations.

• Small Home Appliances & Major Appliances: Cannot be returned if unboxed, installed, or used.

• Damaged / Incomplete Items: Products that have lost their original condition, are scratched, broken, or returned with missing accessories.

• Customized Goods: Personalized or custom-manufactured products (special dimensions, custom colors, etc.).

Return & Refund Process

1. Inspection: Once received by ONVO, the product is inspected within 7 days, and return approval is granted if compliant.

2. Refund Execution: The refund amount is credited back to the original payment method within 3 to 10 days.

3. Credit Card Installments: For payments made via credit card, the refund amount may be reflected in installments by your bank depending on your card's billing cycle.

Warranty and Technical Service

• Warranty Period: All ONVO products are covered under a 2-Year Official Warranty.

• Authorized Service Setup: Products requiring professional installation must be serviced exclusively via the ONVO Authorized Service Network.

• Out-of-Warranty Repairs: Service and repair costs for damages or malfunctions falling outside warranty terms are the responsibility of the consumer.